ℹ️
A quick reference for how we expect agency partners to operate. Following these keeps the process fast and the relationship strong.
✅ Do's
- Submit candidates exclusively through Ashby — never via email, LinkedIn, or WhatsApp
- Complete every field in the submission template before submitting
- @mention your TA contact in the notes field on every submission
- Confirm NSFW comfort explicitly before submitting — every time, every candidate
- Check the Open Roles page before submitting — only submit for roles marked ✅ Open
- Check the country coverage table before progressing a candidate in a non-standard location
- Check the Off-Limits Companies list before submitting current employees of restricted partners
- Include a recording link (with public sharing enabled) when the role or process requires a recorded screen
- Flag competing offers or active processes in the submission notes
- Be transparent with candidates about the NSFW nature of the product from the very first conversation
- Share the Candidate Handbook with every candidate before their first interview
- Reference our published salary range (in the JD / role brief) when discussing compensation with a candidate
- Share any feedback, ideas, market insights you have with the team, it's super helpful so we can collaborate better together!
❌ Don'ts
- Don't ask candidates for their current or past salary — our ranges are already published in the JD, so this is no longer needed and no longer allowed
- Don't contact Hiring Managers directly — all communication goes through TA, unless explicitly stated otherwise
- Don't submit the same candidate to multiple roles without flagging it
- Don't submit speculatively for roles that are paused or not listed as open
- Don't submit candidates who require visa sponsorship — we do not sponsor
- Don't submit candidates from blocked countries or currently employed at off-limits companies
- Don't re-submit a previously rejected candidate without checking with your TA contact first
- Don't send volume over quality — three weak profiles damage your standing more than one strong one helps
- Don't promise candidates a specific timeline or outcome — that's for TA to communicate
- Don't hide or downplay the NSFW nature of the product to get a candidate through the door